These are the General Terms and Conditions of MUSA intimates. These conditions apply to all orders placed by the customer with MUSA intimates via the webshop By placing an order, the customer agrees to the applicability of these conditions on the agreement between the customer and MUSA intimates.

Information about MUSA intimates

MUSA intimates is a sole proprietorship company in The Netherlands. You can find our contact details below:

Musa Intimates B.V.
Manitobadreef 7C, 3565 CH, Utrecht
The Netherlands


Chamber of Commerce: 87621355

Article 1. Definitions

1 In these General Terms and Conditions, the following words shall have the following meaning, unless purposely stated otherwise or the context otherwise requires:

MUSA intimates: the user of these Terms and Conditions.

Agreement: the agreement concluded through the website.

Customer: the natural person acting for purposes other than the exercise of his professional or business activities, who concludes an agreement with MUSA INTIMATES through the website;

Product: the product offered by MUSA intimates through the website.

Website: the website

Article 2. General

2.1 The General Terms and Conditions contained herein apply to all Agreements between MUSA INTIMATES and Customer concluded through the Website.

2.2 Any deviations to these General Terms and Conditions are valid only if agreed in writing or by email.

2.3 In case different conditions have been agreed for certain subjects covered by these General Terms and Conditions, these General Terms and Conditions will remain applicable to any remaining parts of the Agreement. Deviations agreed shall never apply to more than one Agreement.

2.4 In case one or more provisions of these General Terms and Conditions are void or declared invalid, the remaining provisions of these General Terms and Conditions shall remain in full force and effect. The void or invalid provisions shall be replaced by MUSA INTIMATES, taking into account the purport and intention of the original provision(s) to the extent as possible.

Article 3. Offer

3.1 Offers are free of engagement.

3.2 The offer of MUSA INTIMATES on its Website is valid as long as stocks last.

3.3 Offers do not automatically apply to future Agreements.

3.4 Apparent errors or mistakes in the offer on the Website are not binding on MUSA INTIMATES.

3.5 The product range offered on the Website is subject to change.

Article 4. Account

4.1 Customer can create an account through the Website. For that purpose Customer needs to complete and send in the online registration form. After the account registration has been successfully concluded, MUSA INTIMATES will immediately send Customer a confirmation of registration by email.

4.2 Customer undertakes to provide his correct name, address, and other information requested during registration. MUSA INTIMATES is not responsible for errors as a result of incorrect information provided.

4.3 The account is personal and non-transferable.

4.4 Customer is at all times responsible for his account on the Website and his log in information. Customer shall carefully keep his log in information to himself and shall in no case disclose log in information to any third parties.

4.5 Creating multiple accounts is prohibited.

Article 5. Website

5.1 MUSA INTIMATES does not guarantee that the Website will perform without any interruptions or errors or that all errors will be corrected.

5.2 MUSA INTIMATES has the right to modify the Website at any point in time.

Article 6. Conditions for use

6.1 When using the Website Customer shall act in such a way as may be expected from a responsible internet user exercising due care.

6.2 Customer is prohibited from circumventing or unlock the security applications of the Website.

6.3 Customer is prohibited from using the Website in such a way that it affects the proper performance of computer systems of MUSA INTIMATES or any third parties or that other users of the Website are interfered with respectively restricted as a result of that.

Article 7. Prices and shipping

7.1 Any prices stated on the Website are expressed inclusive of Dutch VAT (21%), exclusive of shipping costs and exclusive of any import duties.

7.2 Shipping costs are clearly stated to Customer before Customer can confirm the order.

7.3 MUSA INTIMATES has the right to modify its prices from time to time.

Article 8. Conclusion of Agreement

8.1 MUSA INTIMATES will confirm the order by e-mail to you. The agreement is only concluded once the payment has been successful.

8.2 MUSA INTIMATES is entitled to refuse an order with motivation or to connect specific conditions to the delivery. If MUSA INTIMATES cannot unequivocally determine your place of residence, the order will not be accepted.

8.3 Orders which, for whatever reason, are technically or otherwise canceled before the payment order has been completed, are incomplete, even if you have received the order confirmation. These orders will generally not be delivered for this reason. However, MUSA INTIMATES will endeavor to get in touch with you to complete the payment so that delivery can still occur. The agreement shall not be concluded until after Customer had clicked the button confirming that he has approved of these terms and conditions. In case Customer has not received a confirmation email from MUSA INTIMATES, Customer needs to contact MUSA INTIMATES’s customer service.

Article 9. Payment

9.1 Customer may pay for an order in the way indicated in the website of MUSA INTIMATES.

9.2 In case Customer does not pay in time a reminder shall be sent to Customer, requesting Customer to pay the outstanding invoice within a reasonable time. In case Customer does not pay the invoice within the time stated in the reminder, Customer shall be sent a demand for payment. In case Customer does not comply with this demand for payment, MUSA INTIMATES may pass the claim on to a collection agency or bailiff firm for collection. From the time at which Customer is in default until the time of payment of the entire outstanding amount Customer shall be charged legal interest. Costs of collection shall be charged to Customer in accordance with the Dutch Extrajudicial Collection Cost Regulation.

Article 10. Delivery and term of delivery

10.1 The Product will be sent to the address provided by Customer.

10.2 The term of delivery provided cannot be considered a final deadline.

10.3 MUSA INTIMATES always strives to deliver the Product within 3 to 5 weeks. All our products are make to order. This means the production of your product starts after your order is confirmed and paid. In case MUSA INTIMATES is not able to deliver the Product within the 8 weeks of the conclusion of the Agreement, MUSA INTIMATES shall inform Customer of this by email and Customer will have the right to cancel the Agreement free of charge, unless a longer term of delivery has been expressly agreed with Customer. In case Customer cancels the Agreement, MUSA INTIMATES will repay any amounts already paid within 14 days after cancellation.

10.4 The risk in the Product passes to the Customer at the time at which Customer has received the Product.

10.5 Customer himself is liable for any import duties, customs formalities, and taxes in connection with the Product.

Article 11. Right of Withdrawal

11.1 Customer has the right to cancel the Agreement with stating a reason after 7 days of placing the order. This is to protect our dead stock, we don't want to create products that are not needed. After receiving the order the Customer has 30 days to claim it's right of withdrawal. This term commences at the time at which Customer has received the entire order from MUSA INTIMATES. Customer will be informed of this right of withdrawal either by email prior to delivery, or in writing on delivery of the Products ordered.

11.2 In case Customer wishes to invoke his right of withdrawal, Customer must expressly notify MUSA INTIMATES of this within 30 days after receipt of the entire order. Customer will be provided the online return form which Customer can use in case he wishes to cancel the Agreement.

11.3 After Customer has invoked his right of withdrawal, Customer is required to return the Product to MUSA INTIMATES within 14 days, subject to the condition that it is not used, not damaged and not modified, and – if reasonably possible – in its original packing with original labels. Customer is allowed however, to fit the Product being clothing or to try on the Product being an accessory.

11.4 Customer is obliged to affix sufficient postage to the parcel to be returned by Customer.

11.5 If the Products returned are damaged, incomplete or if they have been used, the amount which MUSA INTIMATES will repay will be reduced by the amount of this damage.

11.6 In case Customer cancels the Agreement in accordance with this article the shipping costs for the return shipment of the Product will be borne by Customer.

11.7 The risk in the return shipment lies with Customer, unless the Product is collected from Customer by MUSA INTIMATES.

11.8 In case of cancellation as described in this article MUSA INTIMATES will refund the purchase price of the product within 14 days after Customer has invoked his right of withdrawal.

11.9 MUSA INTIMATES will refund the amount paid for the returned item(s) excluding shipping costs within 14 days after receiving the returned item(s). We will refund the amount to the account that was used for payment. Unless expressively otherwise accepted by Customer and MUSA INTIMATES.

Article 12. Return address

The return address is based in The Netherlands and will be automatically provided directly after the return request is received by MUSA INTIMATES. The adress is: Manitobadreef 7C, 3565CH, Utrecht

Article 13. Conformity

13.1 If MUSA INTIMATES has delivered a different item than the one you have ordered, or if an item is damaged or defective in some way, you must inform MUSA INTIMATES of this as soon as possible. Take note! Our products are handmade. This means our products are different then ones with an industrial finish. The way in which to do this is indicated on the packing slip enclosed with the shipment.

13.2 In case MUSA INTIMATES has supplied a defective Product, MUSA INTIMATES will credit and repay the invoice amount of the Product to Customer or, in case Customer wishes, a new Product will be sent to Customer.

13.3 For the purpose of inspection whether the Product is defective, MUSA INTIMATES may demand from Customer that Customer returns the Product to MUSA INTIMATES, costs to be borne by Customer.

Article 14. Liability

14.1 Information and services mentioned on the Website may contain technical mistakes and/or typographical errors. MUSA INTIMATES is not liable for such errors and/or mistakes.

14.2 The operation of the Website may be interrupted by for instance a malfunction or maintenance. MUSA INTIMATES is not liable for damage in case of temporary unavailability of the Website.

14.3 MUSA INTIMATES can never guarantee that the information on the Website is correct. MUSA INTIMATES will make every effort to ensure that the accuracy of this information is as consistent as possible. Outside influences, for instance as a result of hackers, are always possible and may lead to distorted information. MUSA INTIMATES is not liable for this distorted information.

14.4 MUSA INTIMATES is not liable for damage of whatever kind caused by MUSA INTIMATES acting upon incorrect and/or incomplete information provided by Customer.

14.5 MUSA INTIMATES can in no way be made liable for the loss of a user name and password used by Customer. For that reason MUSA INTIMATES cannot be made liable in case any unauthorized third parties use Customer’s log in codes.

14.6 The colors shown by Customer’s screen may differ from the actual Product colors. MUSA INTIMATES is not liable for any minor color differences.

14.7 MUSA INTIMATES is not liable for any accidents involving or caused by the Product or damage caused to the Product as a result of for instance incorrect use, use not in accordance with the instructions for use or as a result of incorrect assembly or installation of the Product by Customer or any third parties engaged by Customer.

14.8 MUSA INTIMATES is not liable for loss or distortion of information due to transmission of the information by telecommunication facilities.

14.9 MUSA INTIMATES does not accept any liability towards Customer for indirect or consequential damage, including but not limited to loss of information, profit, turnover or savings.

14.10 In case MUSA INTIMATES is liable for any damage, the liability of MUSA INTIMATES is limited to the amount of the payment made by the insurer of MUSA INTIMATES. In case the damage is not covered by the insurance or no insurance has been contracted by MUSA INTIMATES, the liability of MUSA INTIMATES is limited to the invoice amount or that part of the Agreement to which this liability applies .

14.11 The limitations of liability for direct damage contained in these General Terms and Conditions do not apply in case damage is caused by intent or deliberate recklessness on the part of MUSA INTIMATES or its subordinates.

Article 15. Force Majeure

15.1 MUSA INTIMATES is not obliged to observe any obligations under the Agreement or to pay any damages in case of Force Majeure. Force Majeure shall in any case include: non-attributable failure in performance on the part of third parties engaged, virus infection and unauthorized access by third parties, traffic obstructions, weather influences, internet malfunctions, power interruptions, fire, theft, government measures and any other situation beyond the (decisive) control of MUSA INTIMATES.

15.2 In case MUSA INTIMATES knows or suspects that it will be prevented to supply (part of the) order due to Force Majeure, MUSA INTIMATES will inform Customer of that as soon as possible by email. In such a case article 10.3 applies.

Article 16. Customer service and complaints

16.1 For questions about the order or submitting any complaints Customer can contact MUSA INTIMATES’s customer service via email address: The message must always include your name, the e-mail address known to MUSA INTIMATES, the order number listed in the order confirmation, and the item number.

16.2 Our aim is to respond to your complaint within 14 working days.

Article 17. Privacy

17 By placing an order, Customer simultaneously agrees to let MUSA INTIMATES use Customers personal information if necessary. Customers information is only kept to the extent that this is necessary for achieving the purposes for which the personal information is obtained and processed by MUSA INTIMATES. In addition to implementing the agreement, this is understood to include the realization of marketing purposes and maintaining the relationship of Customer and MUSA INTIMATES. Customer’s personal information will not be disclosed to any third party for commercial purposes without Customer’s express permission. Customer is always entitled to access and correct his personal information. MUSA INTIMATES processes personal information in accordance with the Dutch Data Protection Act.

Article 18. Applicable law and competent court

18.1 Any rights, obligations, offers and Agreements to which these General Terms and Conditions apply, are governed by Dutch law exclusively.

18.2 Any disputes between Customer and MUSA INTIMATES shall be submitted to the jurisdiction of the competent court of law in the district in which MUSA INTIMATES has its registered place of business. After MUSA INTIMATES has informed Customer in writing that it wishes to invoke this condition, Customer has the opportunity during one month to opt for settlement of the dispute by the court that is competent by virtue of the law.

Thank you for reading our Terms & Conditions!